PAYMENT OPTIONS
Online purchase payments are received instantly. Our online system is linked to Payfast – an independent payment gateway. We do not hold your credit card details and your payment is secure and confidential.
Should you not have a credit card, you may select the EFT option and we will contact you with details to do an EFT.
Additional products may also be recommended and you will be able to do an EFT.
COURIER AND DELIVERY
We strive to deliver your online purchase for the goods ordered in the quickest possible time. However, due to the nature of the products and supplier availability, we may experience non-availability of some products and on occasion, discontinued items. We rely on third-party courier services and this may also cause a delay.
There are a few delivery options:
- FREE Courier Delivery for purchases over R999
- FREE Collection in Durban North, KZN
- R95 Economy Delivery for purchases under R999
Orders that are sent within South Africa via Economy take 2 to 7 working days to deliver.
Once your order has been dispatched, you will receive an automated email with your unique tracking number. We will also indicate an expected time frame for delivery.
Email us on in**@ho*******.za to enquire about Regional and International Delivery options.
PACKAGING
You will receive your Honeyroom package in the courier service delivery sleeve. Within this sleeve will be plain, unbranded packaging.
Should you wish for different packaging for gifting please indicate clearly in the comments section of the online order.
RETURN AND REFUND POLICY
By the intimate nature of our products, our returns policy is limited. To ensure that we supply working products, each product will be tested prior to despatch. Our products are good quality and we ensure that fully operational products are working correctly.
We endeavour to ensure that we have taken all possible measures to ensure your order will not be misplaced.
Our courier service delivers to the recipient on the order and is supported by a waybill number which proof of delivery can be made available to you on request.
CANCELLATIONS
We make every effort to ensure that the information supplied on the site is accurate. Where delays and out-of-stock situations occur, every effort will be made to inform you and keep you updated. In the case of out-of-stock items, every effort will be made to supply the stock as soon as possible.
In the event that items are out of stock and can not be sourced promptly, we can suggest close alternatives which we would recommend as alternatives.
In the event that we can not supply in your time frame or the exact product you requested, we would refund your full amount via the ecommerce system.
EMAILS
You accept that we are allowed to contact you via email to process your orders. We will also send you an email requesting a product review after a successful purchase.
